Refund policy
Savvy Sheets Boutique - Returns and Refunds Policy
This policy applies to all purchases from Savvy Sheets Boutique (referred to as "we," "us," or "our"), where we sell digital Google Sheets templates. We are committed to complying with applicable consumer laws and providing excellent customer service. This policy is part of our overall commitment to protecting your rights and privacy, as described in our Privacy Policy.
Important Information for All Customers:
Given the digital nature of our Google Sheets templates, we strive to provide accurate product descriptions and previews to help you make informed purchasing decisions. We encourage you to carefully review the product details, including any stated system requirements or compatibility limitations, *before* completing your order. By purchasing a template, you acknowledge that you have the necessary skills and software to use Google Sheets.
Your Rights under Australian Consumer Law (ACL):
If you are an Australian customer, you have guarantees under the Australian Consumer Law that our products will be of acceptable quality, fit for purpose, and match their description. This policy is *in addition to* your rights under the ACL and does not exclude or limit them in any way. For more information about your rights as a consumer, please visit the Australian Competition & Consumer Commission website (www.accc.gov.au).
Specific Provisions for European Union (EU) and United Kingdom (UK) Customers:
In accordance with the EU Consumer Rights Directive and similar UK regulations, customers located in the European Union or the United Kingdom have the right to cancel their order for any reason within **14 days** of the date of purchase. This right applies **regardless of whether you have accessed or downloaded the Google Sheets template.**
To exercise your right of withdrawal, you *must* inform us of your decision to cancel your order by sending a clear statement to savvysheetsboutique@gmail.com within 14 days of the purchase date.
We will acknowledge receipt of your withdrawal notice without undue delay.
Refunds for Significant Technical Issues (Applies to All Customers):
We are committed to providing high-quality Google Sheets templates. If you experience a *significant* technical issue that *completely* prevents you from using the template as intended (and it is not due to your own technical limitations), you may be eligible for a refund. Examples of *qualifying* technical issues include:
* The template file is corrupted and cannot be opened using Google Sheets.
* Key formulas are not functioning *as described in the product documentation*, rendering the template unusable.
To request a refund for a technical issue, you *must* contact us at savvysheetsboutique@gmail.com within 30 days of purchase, providing a detailed description of the issue, supporting evidence (e.g., screenshots, error messages), and demonstrating that you have made reasonable efforts to resolve the issue yourself (e.g., by consulting the product documentation or seeking basic online help). We may request additional information to help us diagnose and resolve the issue.
Reasons for Which Refunds Are *Not* Provided (Applies to All Customers):
To ensure clarity, we do *not* offer refunds in the following circumstances:
* You are unhappy with the template or it does not meet your *specific individual* needs, *provided* the template functions as described in the product description and the product description is accurate. It is your responsibility to determine if the template suits your particular requirements *before* purchasing.
* You accidentally purchased the wrong template. We encourage you to carefully review your order before completing the purchase.
* You are unable to figure out how to use the template. We may offer *limited* support or guidance, but it is your responsibility to have the necessary skills to use Google Sheets. We strongly encourage you to seek Google Sheet assistance online.
* You have simply changed your mind after purchasing the template.
* The issue stems from an incompatibility with your *specific and unusual* software setup, *provided* the template meets the minimum requirements outlined in the product description.
* The problem is due to a minor aesthetic issue that does not affect the overall functionality of the template.
* The functionality depends on third-party integrations that are outside of our control.
Our Assessment of Refund Requests:
We reserve the right to assess each refund request on a case-by-case basis, considering the specific circumstances, the evidence provided, and our own testing of the template. Our decision is final.
Refund Process:
For approved returns (either under the EU/UK 14-day policy or for *qualifying* technical issues), a refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed by your bank or payment provider.
Contact Us:
If you have any questions about this Returns and Refunds Policy, please contact us at savvysheetsboutique@gmail.com. We aim to respond to all inquiries within 3-5 business days.
Our Commitment:
We are committed to providing a positive experience for all our customers. We will handle all refund requests fairly and efficiently, in accordance with this policy and applicable laws. We appreciate your understanding and cooperation. We value your business.